Support & Help Center

Something not working?

Start with the guides and answers below — they cover most of what people run into. If yours is not there, write in and tell us what you were doing when it went wrong.

Covers Onism Commute & OnismOBD · Direct Developer Support

Common questions

16 answers

Which trips are covered, whether you need an adapter, what works offline, and where your data lives.

Read the FAQ

Email engineering

What happened, which app and iOS version, and the step you were on. Reaches the developers directly.

support@onism.ai

Commute app mechanics

Where each time on screen comes from, what is allowed to change your plan, and what happens once you board.

Privacy architecture

How Ask My Car answers

What the on-device AI draws on, how claims are verified against sensor logs, and guardrails for accuracy.

Frequently asked questions

Your data & privacy

What stays on the phone, the short list of things that leave it, Keychain storage, and 400-day expiry.

Read privacy policy

Version changelog

What changed in each version of both apps, bug fixes, and what the problem was before it changed.

Read release notes

Before you write in

Worth checking first

A surprising share of reported issues is already fixed in the current build, or clears up after a quick permission check:

Update the app and the OS

Make sure the app, iOS, and watchOS are all up to date with the latest App Store releases.

Note the route that failed

For trip planning issues, refresh the route and note your origin, destination, line, and scheduled departure.

Check the adapter is BLE

Check that your hardware adapter is Bluetooth Low Energy (BLE), power-cycle the ignition, and restart the app.

Check the iOS permissions

Verify Location (Always/While Using), Bluetooth, Notifications, and Background App Refresh in iOS Settings.

Tell us which mode you were in

Let us know if you are running in Hardware OBD Adapter mode, GPS-only mode, or Demo simulation mode.

What not to send

Please do not email passwords, private tokens, home/work addresses, full VINs, or untrimmed raw logs.

Safety and driver responsibility

Do not interact with either app while you are actively driving. Schedules, alerts, routes, and arrival times can shift — where the app and the platform disagree, follow signs, announcements, and transit crew. Vehicle sensor readings may lag or omit data. OnismOBD is designed to help you understand your car better; it is never a replacement for dashboard warning lamps, your vehicle owner's manual, roadside assistance, emergency services, or an on-site mechanic inspection.

Still need assistance?

We are here to help.

Send an email with your app version, iOS build, and a brief description of what happened. A developer will review it.

Email engineering team